This page outlines the terms and conditions that govern your use of our website.

By accessing and using our website, you agree to comply with these terms conditions.

Please read these terms and conditions carefully before using Our Service.

Table of Contents

TERMS OF USE

Last Revised: 2024-01-23 14:11:21

All definitions mentioned in the General Terms and Conditions apply to the terms of use of the service

Unless otherwise specified, the terms of use detailed in this section apply generally when using the service.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within the serves.

By using the service, Users confirm to meet the following requirements:

a) Agree to the General Terms and Conditions and agree to this Agreement and/or any agreement that may meet your access to use the Service.

b) Meeting eligibility requirements.

c) Register a personal account and provide the basic data necessary for that.

There are no restrictions for Users in terms of being Consumers or Business Users.

1. Acceptable use

1.1 The Service may only be used within the scope of what it is provided for, under these Terms and applicable law.

1.2 Users are solely responsible for making sure that their use of the Service violates no applicable law, regulations or third-party rights.

1.3 Our website is intended for personal and non-commercial use. We grant you limited access to use our website, subject to the restrictions outlined in these terms of use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from our website without our approval.

2. Account registration

2.1 To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner.

2.2 Failure to do so will cause unavailability for some features and benefits of the Service.

2.3 Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by the Service.

2.4 Users are required to immediately and unambiguously inform us via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

2.5 Account termination

Users can terminate their account and stop using the Service at any time by doing any of the following:

  • By directly contacting us at the contact details provided in this document.
  • By clicking on the Delete my account button through the menu on my account page

3. Content on the service

Unless where otherwise specified or clearly recognizable, all content available on the service is owned or provided by our company or its licensors.

4. about the service

4.1 The service aims to provide a fair and valuable competition environment for you. Therefore, The service is provided in accordance with these terms and conditions and the terms of use with strict adherence to ensure fairness and justice.

4.2 On the website, we offer competitions on the basis of luck and nothing but luck. Therefore, when you use the service, this means that you are sure, accept and satisfied with your use of the service and your participation and that’s all by your personal choice, and you acknowledge and agree that you participated without any externally force from other parties and/or compulsively "in a coercive manner", and you acknowledge and agree that no one including our affiliates has asked you to participate in any of the competitions and/or events based on our service for any reason, including but not limited to a (guaranteed return, cash return, or even a guaranteed prize) in any way, and that there is no guarantees provided by us and/or our affiliate regarding obtaining a prize, cash amount, or compensation in any case, other than what we only provide in terms of offers, prizes, vouchers, and/or any reward through what we display on our website according to terms and standards that are estimated and set by us on an individual basis for each competition and/or any activity on the site made by you, and according to the eligibility conditions and/or any other conditions specified in this section in order of priority.

5. Purchases

5.1 All purchases that you make within the site are final and binding. Accordingly, there are no trial purchases and you acknowledge that any purchase within the site by you is for the purpose of participating in the specific competition and/or for any purpose that was mentioned and explained on the product or service page within the site.

5.2 You agree that any purchase you make within the site is defined in this agreement as a “participation” and that everything you previously declared in clause 4.2 applies to it.

5.3 Some purchases may be subject to review or processing, and we have the right to accept or reject any purchase individually according to our own discretion. If we reject the purchase for any acceptable reason after collecting the purchase payments, We will refill your wallet balance within the site with the same amount that was collected from you, exception of frauds

5.4 The specific conditions for purchases, if any, are applied either in this agreement or through explanations related to any product, service, raffle participation, participation in a special or exclusive event, or offers individually, and you acknowledge that we have the right to determine, estimate, and customize those conditions as we see fit, and we have the right to adjust these conditions after setting them or canceling them at any time, and you acknowledge that if this happens it will not harm you. If you believe that you have been harmed because of our change or cancellation of any or all special or specific conditions, then we highly recommend you to contact us to look into and resolve the issue.

5.5 Prices, descriptions or availability of Products, services or competition participation are outlined in the respective sections of the website and are subject to change without notice.

5.6 While Products, services or prizes on the website are presented with the greatest accuracy technically possible, representation on the website through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product, service or prize.

5.7 The rejection of an order shall not entitle the User to bring any claim against the company, including compensation for damages.

5.8 All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

5.9 Users are informed during the purchasing process and before order submission, about any fees, taxes and costs that they will be charged.

6. Methods of payment

6.1 Information related to accepted payment methods are made available during the purchasing process.

6.2 Some payment methods may only be available subject to additional conditions or fees.

6.3 Wallet payments may subject to manual processing, in such case we shall use reasonable efforts to process all wallet payments in the shortest time possible.

6.4 All payments are independently processed through third-party services. Therefore, this Application does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

6.5 If a payment through the available methods fails or is refused by the payment service provider, the company shall be under no obligation to fulfill the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.

7. Wallet

7.1 The user wallet or digital wallet is a private wallet for each user. Its function is to facilitate the purchasing process within the site. Therefore, it is not permitted to use the wallet for private or illegal purposes, including, but not limited to (using it to collect amounts from other parties and then withdrawing them to the personal bank account, transfers between users for commercial purposes or personal transactions at the individual level).

7.2 The wallet balance can be filled in several ways

  1. Top Up: Through the Top Up button on the My Wallet page, you can top up your wallet balance with a minimum of £10 for each transaction through the approved payment methods that will appear in Checkout.
  2. By earning commissions, either a welcome bonus, referral commissions, or cash back.
  3. Through specific coupons for recharging the balance of your wallet.
  4. By filling out the wallet manually through the admin or shop manager, and this case is subject to your activity within the site, some exclusive offers or features, and according to our personal discretion.

7.3 You can request money from friends by adding the email of the user you wish to receive money from in the designated field. Then the user will receive an email with the details of the request, including your email address. Then, if the other user wants to send you money, he must go to his wallet page and create a money sending order using your email address.

7.4 You can create a withdrawal request with a minimum of £20 and a maximum of £100 per transaction. We process withdrawal and transfer orders periodically on the 13th and 27th of every month.

7.5 We are doing our best to improve our services and provide you with a better and unique experience. Therefore, we will notify you when there is any change in the terms, dates and limits of withdrawal.

7.6 You must submit your withdrawal request before, but not during, the dates mentioned above. For example but not limited to( If you submit a withdrawal request on the 13th, we will not process the request before the 27th ).

7.7 We process a maximum of £200 withdrawals monthly for each user, excluding the amounts disbursed on the basis of compensation mentioned in Clause 10.6. In this case, you must contact us to submit a request for withdrawing funds.

7.8 If you wish to withdraw amounts higher than the permissible limit or outside the withdrawal times specified in Clause 7.4 and Clause 7.7, you must contact and inform us.

7.9 Withdrawals are not free of fees. Please see Section 13 to find out

7.10 We execute withdrawal orders on the dates specified in Clause 7.4. Therefore, You know that the processing of transfers is operated by a third party, and accordingly, we do not guarantee the speed and accuracy of the time to carry out transfers and receive the amount in your bank account. We are not responsible to you if you are unable to receive the requested amounts for any reason. For example but not limited to( you provide us with an incorrect, inactive or restricted bank account or for reasons related to the bank you use).

7.11 We do not support transferring money to a PayPal account at the present time, but we look forward to providing this service in the future.

8. Competitions

In this section and Section 8, the definitions Raffles and Competition are used for the same purpose and to provide the minimum meanings necessary to understand the following items.

8.1 Competitions are offered exclusively on our website, This means that no one is allowed to participate in any of the competitions except through the website. To be able to participate you must register a user account as described in item 2.1.

8.2 In some cases we may be required to collect some personal data, and if this happens we will formally ask you to fill out a form. We may send a link of the form to your email address.

8.3 To complete the process of participating in the competition, you must specify the amount of tickets you want to participate in, then complete the purchase process for tickets on the Checkout page.

8.4 The competition is ranked as:

8.4.1 Raffle Finished: This happens in the event of complete success in achieving the minimum number of tickets required to be sold. If this condition is met before the end of the competition’s time period, you acknowledge and agree that we have the right to close the competition before its duration ends or to leave it until the time runs out.

8.4.2 Raffle Failed: This happens in the event of failure to reach the minimum number of tickets required to be sold during the specified time period. If that happens, you acknowledge and agree that we have the right to extend the time period at least once for a period to be estimated at our sole discretion.

8.5 We work hard to make all our competitions success, and for that reason we have the right to do anything necessary to make any competition success. and if that is not possible, you acknowledge and agree that we have the right to determine whether or not we can provide compensation to participants, and you acknowledge and agree that we have the right to estimate compensation and the method of disbursing it to participants in failed competitions, and if this happens, you agree and are completely satisfied with any compensation in any type.

8.6 You acknowledge and agree that we have the right to estimate tickets prices, their maximum and minimum quantity, time period, discounts, duration of the discounts, and any other offers for any competition.

8.7 There are no conditions or restrictions for participating in competitions other than what is mentioned in this agreement and/or what is displayed on any competition page.

8.8 competitions methods 

  • 8.8.1 Automatic Tickets:

8.8.1.1 In this method, you can choose the amount of tickets you want to participate with, and you will receive an email with the tickets numbers after accepting the request and completing payment processing.

8.8.1.2 You do not have the right to object to the tickets numbers you obtained or to make a return or exchange.

  • 8.8.2 Choose Your Ticket:

8.8.2.1 In this method, you will be able to choose tickets numbers individually or through the Lucky Dip option.

8.8.2.2 By using the Lucky Dip option, you can specify the amount of tickets and the program will choose the tickets numbers for you. If you are satisfied, you can complete the purchase process.

8.8.2.3 We will reserve the tickets you have chosen for only 10 minutes so that you can complete the payment process.

8.8.2.4 We are not responsible for your inability to obtain the tickets that you have chosen if the period mentioned in the previous item has been finished for any reason, and if you wish to obtain the tickets again, you must repeat the purchase process.

  • 8.8.3 Instant Win:

8.8.3.1 It is a method that contains several prizes in one competition, all Instant Win competitions fall under Automatic Tickets and the opposite is not true.

8.8.3.2 All terms of the Automatic Tickets method apply to the Instant Win method.

8.8.3.3 Upon winning an instant prize, we will provide the winner with their prize as set out in Clause (10.8)

8.8.3.4 You acknowledge and agree that we have the right to determine the type, number or value of the instant prizes and the methods of delivering them in any of the instant win competitions.

  • 8.8.4 Future Raffle:

8.8.4.1 Future Raffle competitions are not significantly different from previous competition methods, but may contain different features and unique entry methods.

8.8.4.2 All terms and conditions mentioned in any of the previous competition methods in this agreement and/or any other special conditions that may be specified later in any competition that falls within the Future Raffle method apply.

9. Prizes

9.1 The prize is an item, discount coupon, gift card, or cash amount that is we displayed in the raffle as a prize presented to the winner of the competition.

9.2 We provide some physical items as prizes to the winners of our competitions, for example but not limited to (smart phones, smart watches, tablets, ..etc) and each competition for each of these prizes is distinguished by the symbol “ # followed by a number. ” This symbol indicates how many times that the competition has been listed for the specific prize, and for the purpose of distinguishing competitions with similar prizes.

9.3 Our offer or provision of specific prizes, especially those prizes that are known by their brand, for example but not limited to (Apple devices, Samsung devices, HP devices, LG devices, ..etc) does not mean that the company which owns the trademark of the prize which we offer is involved in our competitions, sponsors our competitions, or undertakes by managing or running our competitions in any way, we manage and operate the competitions on our site without participation with any third parties, entities or other operating organizations, and if this happens, we will immediately announce and disclose it publicly.

10. WINNERS  

10.1 Luckist Sign is “Everyone is a Winner”. Therefore, we do our best to provide a fair competition space and keep all users satisfy. This does not mean that we are responsible in any way and under any circumstances towards you.

10.2 We appreciate everyone's circumstances and needs and every pound they spend in exchange for obtaining a prize that makes them happy or where they can make someone happy. Therefore, we have provided our services online to bring happiness and joy to people, but you must know that winning any prize, competition, or event listed on our site is based on luck and all withdrawals “sweepstakes” are automatic and random. And you acknowledge and agree to the mechanism and dynamics of our withdrawals. You do not object and will not file any claim or complaint against the mechanism or methods of our withdrawals. You acknowledge that you are completely satisfied with the results of the withdrawals.

10.3 Winners will be determined and listed in the winners list within the first hour after the end of any competition and the prize details, username and ticket number will appear in the winners list and on the specific page for each relevant prize.

10.4 We disclaim our responsibility towards you and any party in the event of any delay in announcing the winners for reasons that could be out of our control, or for reasons that may result in your inability to obtain data or details at its specified time, and we do not provide any guarantee regarding of winners announcement time accuracy.

10.5 After the finishing drawing process and announcing the winner, we will send the winner an email to congratulate him. If the prize is a physical item that requires shipping and delivering it to the winner, we will email the winner again within 48 hours after the end of the competition. This time the purpose will be to collect some accurate information, and determine the location, time and method of delivering the prize.

10.6 In case the prize cannot be delivered for any reason, we will contact the winner to determine the method of sanding a cash amount equivalent to the value of the prize at our sole discretion. In this case, You acknowledge and agree that we have the right to determine the value of the equivalent cash prize and collect any fees that may result from this process. And you do not object to the failure or inability to deliver the announced prize for any reason, and you accept our compensation for you by this method.

10.7 As for cash prizes, gift cards, or discount coupons, we will provide them within 24 hours after announcing the winner, and in the case of a cash prize, we will deposit it in the user’s wallet within the site.

10.8 Any prize or reward won through Instant Win, we will provide it within 48 hours after purchasing the ticket, and if the prize is cash, we will deposit it in the user’s wallet within the site.

10.9 We disclaim our responsibility towards you and any party in the event of any delay in delivering the prizes for reasons that could be out our control, or for reasons that may lead to your inability to collect the prize on time, for example but not limited to (providing us with an incorrect email and being unable to receive discount coupons Which we sent to you via email, providing us with an inaccurate or wrong shipping or receiving address, or not being present at the receiving location), we do not provide any guarantee regarding of delivery time accuracy and prizes receiving.

10.10 If you want to get more benefit as much as possible from your participations and activities on the site, you should go to the Everyone is Winners page, and there you will learn about ways to earn some money through your participations and activities, as will as you will find specific terms which not replace any of the terms on this agreement.

11. Currency Switcher

11.1 The main purpose of the currency switcher is to display and provide currency value appropriately to each user, Other than what is displayed or promoted. We are not responsible for any fees, exchange rate differences or any losses that may result from your inappropriate use of the currency switcher.

11.2 The main currency on the site is the British pound (GBP). Using the currency switcher, you can find out the value of (products, services, raffle participation) in currencies (US dollar, Euro). You can also make payment using any of these currencies.

11.3 You can pay the value of filling your wallet balance in any of the previous currencies, but you must know that what you buy while using the Top Up process is a fixed value. This means that it does not matter whether the currency used is a British pound, Us dollar or Euro.The value you purchase will remain constant, even if you switch the currency later. To simplify the matter, this is an example and it is for clarification but not for generalization. (You filled your wallet balance by £10, now your balance is £10. After that, you switch the currency on the site to US dollars. Instead of changing the value in your balance according to the exchange rate difference, your balance will remain and be displayed to you as $10).

** Note: This is a general case, and is not related to the process of filling the wallet balance using the Top Up method. This is the nature of the wallet’s work, and therefore we advise against using the currency switcher for purposes that would cause you any losses.

11.4 You acknowledge and agree that you are the only one responsible for your use of the currency switcher and that you agree and are satisfied and do not object to the nature of the wallet’s work.

11.5 We are not responsible for any losses or commissions that may be deducted from you in the event of your inappropriate use of the currency switcher.

12. withdrawing

12.1 Money or cash prizes are withdrawn from the site by creating a withdrawal request on the wallet page.

12.2 You must provide us with your bank account details while submitting the request.

12.3 Funds that you have the right to request withdrawal

  • Cash prizes collected from competitions.
  • Your own cash balance in the wallet, which was obtained through deposits using the Top Up method.
  • Any referral commission collected by inviting a new user to the site.
  • Note: “You will not be able to request the withdrawal of the referral commission until the new user you referred has made at least one purchase”.
  • Cases of cash compensation mentioned in Clause 10.6.

12.4 You have the right to withdraw your funds from your wallet on the site as described in Clause 12.3 except

  • Registration bonus.
  • Cashback commissions.
  • Money transferred to you by a user. 
  • Commissions that we deposit manually into your wallet.
  • Note: “You can use your balance earned by any of these commissions only for purchases on the site”.

12.5 Some types of coupons may allow you to fill your wallet balance. In this case, when you purchase one of these coupons or obtain it as a prize or reward, you will be provided with a file via E-mail indicating whether you can request a withdrawal of that money or not.

12.6 If you request to withdraw funds from your wallet, and while we are processing your request, if the request includes an unauthorized withdrawal of funds, then it may be one of the following two:

  • We may reject the withdrawal request and return back the balance to your wallet.
  • We may process only the funds allowed to be withdrawn, and then we will deposit the funds that were not processed back into your wallet.

12.7 The funds authorized for withdrawal are recognized based on the relative difference, This means actually that you are using the balance at percentage rates equivalent to the rate of both authorized and unauthorized funds in your wallet.

For example but not limited to: [you top up your wallet with £20, get a £5 bonus, and then you pay £7 for a purchase, in this case your fund is £25 and the percentage rate of authorized funds is ( 20/25 * 100  =  80% ), which means that you used ( £7 * 80%  =  £5.6 ) of the authorized funds for withdrawal].

12.8 in order to request withdrawal you must to make at least one purchase by the amount topped up, otherwise we shall reject your request according to the fraud cases represented by using the "top-up bonus" offer to obtain the bonus and then making a withdrawal. In such cases we will return the balance to your wallet.

12.9 It is not allowed to try the wallet top-up process, This means and according to the case mentioned in Clause 12.8, if you insist on withdrawing your balance you will be obligated to additional fee of £5.

13. fees

Wallet Top Up : 0%, "Free of charge".

sending money : 0%, "Free of charge". 

Wallet funds withdrawal in GBP : £1 + 5%.

** Note : If you request to withdraw your funds by using another available currency we will ably extra fees according to currency exchange rate.

Return fees : In cases of acceptable returns and according to the return and refund policy, We will charge a fee of 7% for each operation.

** Note : Some transfers may be subject to third party processing fees. We disclaim any responsibility for this type of fees and the company shall be under no obligation to such fees.

TERMS OF USE

Last Revised: 2024-01-23 14:11:21

All definitions mentioned in the General Terms and Conditions apply to the terms of use of the service

Unless otherwise specified, the terms of use detailed in this section apply generally when using the service.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within the serves.

By using the service, Users confirm to meet the following requirements:

a) Agree to the General Terms and Conditions and agree to this Agreement and/or any agreement that may meet your access to use the Service.

b) Meeting eligibility requirements.

c) Register a personal account and provide the basic data necessary for that.

There are no restrictions for Users in terms of being Consumers or Business Users.

1. Acceptable use

1.1 The Service may only be used within the scope of what it is provided for, under these Terms and applicable law.

1.2 Users are solely responsible for making sure that their use of the Service violates no applicable law, regulations or third-party rights.

1.3 Our website is intended for personal and non-commercial use. We grant you limited access to use our website, subject to the restrictions outlined in these terms of use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from our website without our approval.

2. Account registration

2.1 To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner.

2.2 Failure to do so will cause unavailability for some features and benefits of the Service.

2.3 Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by the Service.

2.4 Users are required to immediately and unambiguously inform us via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

2.5 Account termination

Users can terminate their account and stop using the Service at any time by doing any of the following:

  • By directly contacting us at the contact details provided in this document.
  • By clicking on the Delete my account button through the menu on my account page

3. Content on the service

Unless where otherwise specified or clearly recognizable, all content available on the service is owned or provided by our company or its licensors.

4. about the service

4.1 The service aims to provide a fair and valuable competition environment for you. Therefore, The service is provided in accordance with these terms and conditions and the terms of use with strict adherence to ensure fairness and justice.

4.2 On the website, we offer competitions on the basis of luck and nothing but luck. Therefore, when you use the service, this means that you are sure, accept and satisfied with your use of the service and your participation and that’s all by your personal choice, and you acknowledge and agree that you participated without any externally force from other parties and/or compulsively "in a coercive manner", and you acknowledge and agree that no one including our affiliates has asked you to participate in any of the competitions and/or events based on our service for any reason, including but not limited to a (guaranteed return, cash return, or even a guaranteed prize) in any way, and that there is no guarantees provided by us and/or our affiliate regarding obtaining a prize, cash amount, or compensation in any case, other than what we only provide in terms of offers, prizes, vouchers, and/or any reward through what we display on our website according to terms and standards that are estimated and set by us on an individual basis for each competition and/or any activity on the site made by you, and according to the eligibility conditions and/or any other conditions specified in this section in order of priority.

5. Purchases

5.1 All purchases that you make within the site are final and binding. Accordingly, there are no trial purchases and you acknowledge that any purchase within the site by you is for the purpose of participating in the specific competition and/or for any purpose that was mentioned and explained on the product or service page within the site.

5.2 You agree that any purchase you make within the site is defined in this agreement as a “participation” and that everything you previously declared in clause 4.2 applies to it.

5.3 Some purchases may be subject to review or processing, and we have the right to accept or reject any purchase individually according to our own discretion. If we reject the purchase for any acceptable reason after collecting the purchase payments, We will refill your wallet balance within the site with the same amount that was collected from you, exception of frauds

5.4 The specific conditions for purchases, if any, are applied either in this agreement or through explanations related to any product, service, raffle participation, participation in a special or exclusive event, or offers individually, and you acknowledge that we have the right to determine, estimate, and customize those conditions as we see fit, and we have the right to adjust these conditions after setting them or canceling them at any time, and you acknowledge that if this happens it will not harm you. If you believe that you have been harmed because of our change or cancellation of any or all special or specific conditions, then we highly recommend you to contact us to look into and resolve the issue.

5.5 Prices, descriptions or availability of Products, services or competition participation are outlined in the respective sections of the website and are subject to change without notice.

5.6 While Products, services or prizes on the website are presented with the greatest accuracy technically possible, representation on the website through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product, service or prize.

5.7 The rejection of an order shall not entitle the User to bring any claim against the company, including compensation for damages.

5.8 All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

5.9 Users are informed during the purchasing process and before order submission, about any fees, taxes and costs that they will be charged.

6. Methods of payment

6.1 Information related to accepted payment methods are made available during the purchasing process.

6.2 Some payment methods may only be available subject to additional conditions or fees.

6.3 Wallet payments may subject to manual processing, in such case we shall use reasonable efforts to process all wallet payments in the shortest time possible.

6.4 All payments are independently processed through third-party services. Therefore, this Application does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

6.5 If a payment through the available methods fails or is refused by the payment service provider, the company shall be under no obligation to fulfill the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.

7. Wallet

7.1 The user wallet or digital wallet is a private wallet for each user. Its function is to facilitate the purchasing process within the site. Therefore, it is not permitted to use the wallet for private or illegal purposes, including, but not limited to (using it to collect amounts from other parties and then withdrawing them to the personal bank account, transfers between users for commercial purposes or personal transactions at the individual level).

7.2 The wallet balance can be filled in several ways

  1. Top Up: Through the Top Up button on the My Wallet page, you can top up your wallet balance with a minimum of £10 for each transaction through the approved payment methods that will appear in Checkout.
  2. By earning commissions, either a welcome bonus, referral commissions, or cash back.
  3. Through specific coupons for recharging the balance of your wallet.
  4. By filling out the wallet manually through the admin or shop manager, and this case is subject to your activity within the site, some exclusive offers or features, and according to our personal discretion.

7.3 You can request money from friends by adding the email of the user you wish to receive money from in the designated field. Then the user will receive an email with the details of the request, including your email address. Then, if the other user wants to send you money, he must go to his wallet page and create a money sending order using your email address.

7.4 You can create a withdrawal request with a minimum of £20 and a maximum of £100 per transaction. We process withdrawal and transfer orders periodically on the 13th and 27th of every month.

7.5 We are doing our best to improve our services and provide you with a better and unique experience. Therefore, we will notify you when there is any change in the terms, dates and limits of withdrawal.

7.6 You must submit your withdrawal request before, but not during, the dates mentioned above. For example but not limited to( If you submit a withdrawal request on the 13th, we will not process the request before the 27th ).

7.7 We process a maximum of £200 withdrawals monthly for each user, excluding the amounts disbursed on the basis of compensation mentioned in Clause 10.6. In this case, you must contact us to submit a request for withdrawing funds.

7.8 If you wish to withdraw amounts higher than the permissible limit or outside the withdrawal times specified in Clause 7.4 and Clause 7.7, you must contact and inform us.

7.9 Withdrawals are not free of fees. Please see Section 13 to find out

7.10 We execute withdrawal orders on the dates specified in Clause 7.4. Therefore, You know that the processing of transfers is operated by a third party, and accordingly, we do not guarantee the speed and accuracy of the time to carry out transfers and receive the amount in your bank account. We are not responsible to you if you are unable to receive the requested amounts for any reason. For example but not limited to( you provide us with an incorrect, inactive or restricted bank account or for reasons related to the bank you use).

7.11 We do not support transferring money to a PayPal account at the present time, but we look forward to providing this service in the future.

8. Competitions

In this section and Section 8, the definitions Raffles and Competition are used for the same purpose and to provide the minimum meanings necessary to understand the following items.

8.1 Competitions are offered exclusively on our website, This means that no one is allowed to participate in any of the competitions except through the website. To be able to participate you must register a user account as described in item 2.1.

8.2 In some cases we may be required to collect some personal data, and if this happens we will formally ask you to fill out a form. We may send a link of the form to your email address.

8.3 To complete the process of participating in the competition, you must specify the amount of tickets you want to participate in, then complete the purchase process for tickets on the Checkout page.

8.4 The competition is ranked as:

8.4.1 Raffle Finished: This happens in the event of complete success in achieving the minimum number of tickets required to be sold. If this condition is met before the end of the competition’s time period, you acknowledge and agree that we have the right to close the competition before its duration ends or to leave it until the time runs out.

8.4.2 Raffle Failed: This happens in the event of failure to reach the minimum number of tickets required to be sold during the specified time period. If that happens, you acknowledge and agree that we have the right to extend the time period at least once for a period to be estimated at our sole discretion.

8.5 We work hard to make all our competitions success, and for that reason we have the right to do anything necessary to make any competition success. and if that is not possible, you acknowledge and agree that we have the right to determine whether or not we can provide compensation to participants, and you acknowledge and agree that we have the right to estimate compensation and the method of disbursing it to participants in failed competitions, and if this happens, you agree and are completely satisfied with any compensation in any type.

8.6 You acknowledge and agree that we have the right to estimate tickets prices, their maximum and minimum quantity, time period, discounts, duration of the discounts, and any other offers for any competition.

8.7 There are no conditions or restrictions for participating in competitions other than what is mentioned in this agreement and/or what is displayed on any competition page.

8.8 competitions methods 

  • 8.8.1 Automatic Tickets:

8.8.1.1 In this method, you can choose the amount of tickets you want to participate with, and you will receive an email with the tickets numbers after accepting the request and completing payment processing.

8.8.1.2 You do not have the right to object to the tickets numbers you obtained or to make a return or exchange.

  • 8.8.2 Choose Your Ticket:

8.8.2.1 In this method, you will be able to choose tickets numbers individually or through the Lucky Dip option.

8.8.2.2 By using the Lucky Dip option, you can specify the amount of tickets and the program will choose the tickets numbers for you. If you are satisfied, you can complete the purchase process.

8.8.2.3 We will reserve the tickets you have chosen for only 10 minutes so that you can complete the payment process.

8.8.2.4 We are not responsible for your inability to obtain the tickets that you have chosen if the period mentioned in the previous item has been finished for any reason, and if you wish to obtain the tickets again, you must repeat the purchase process.

  • 8.8.3 Instant Win:

8.8.3.1 It is a method that contains several prizes in one competition, all Instant Win competitions fall under Automatic Tickets and the opposite is not true.

8.8.3.2 All terms of the Automatic Tickets method apply to the Instant Win method.

8.8.3.3 Upon winning an instant prize, we will provide the winner with their prize as set out in Clause (10.8)

8.8.3.4 You acknowledge and agree that we have the right to determine the type, number or value of the instant prizes and the methods of delivering them in any of the instant win competitions.

  • 8.8.4 Future Raffle:

8.8.4.1 Future Raffle competitions are not significantly different from previous competition methods, but may contain different features and unique entry methods.

8.8.4.2 All terms and conditions mentioned in any of the previous competition methods in this agreement and/or any other special conditions that may be specified later in any competition that falls within the Future Raffle method apply.

9. Prizes

9.1 The prize is an item, discount coupon, gift card, or cash amount that is we displayed in the raffle as a prize presented to the winner of the competition.

9.2 We provide some physical items as prizes to the winners of our competitions, for example but not limited to (smart phones, smart watches, tablets, ..etc) and each competition for each of these prizes is distinguished by the symbol “ # followed by a number. ” This symbol indicates how many times that the competition has been listed for the specific prize, and for the purpose of distinguishing competitions with similar prizes.

9.3 Our offer or provision of specific prizes, especially those prizes that are known by their brand, for example but not limited to (Apple devices, Samsung devices, HP devices, LG devices, ..etc) does not mean that the company which owns the trademark of the prize which we offer is involved in our competitions, sponsors our competitions, or undertakes by managing or running our competitions in any way, we manage and operate the competitions on our site without participation with any third parties, entities or other operating organizations, and if this happens, we will immediately announce and disclose it publicly.

10. WINNERS  

10.1 Luckist Sign is “Everyone is a Winner”. Therefore, we do our best to provide a fair competition space and keep all users satisfy. This does not mean that we are responsible in any way and under any circumstances towards you.

10.2 We appreciate everyone's circumstances and needs and every pound they spend in exchange for obtaining a prize that makes them happy or where they can make someone happy. Therefore, we have provided our services online to bring happiness and joy to people, but you must know that winning any prize, competition, or event listed on our site is based on luck and all withdrawals “sweepstakes” are automatic and random. And you acknowledge and agree to the mechanism and dynamics of our withdrawals. You do not object and will not file any claim or complaint against the mechanism or methods of our withdrawals. You acknowledge that you are completely satisfied with the results of the withdrawals.

10.3 Winners will be determined and listed in the winners list within the first hour after the end of any competition and the prize details, username and ticket number will appear in the winners list and on the specific page for each relevant prize.

10.4 We disclaim our responsibility towards you and any party in the event of any delay in announcing the winners for reasons that could be out of our control, or for reasons that may result in your inability to obtain data or details at its specified time, and we do not provide any guarantee regarding of winners announcement time accuracy.

10.5 After the finishing drawing process and announcing the winner, we will send the winner an email to congratulate him. If the prize is a physical item that requires shipping and delivering it to the winner, we will email the winner again within 48 hours after the end of the competition. This time the purpose will be to collect some accurate information, and determine the location, time and method of delivering the prize.

10.6 In case the prize cannot be delivered for any reason, we will contact the winner to determine the method of sanding a cash amount equivalent to the value of the prize at our sole discretion. In this case, You acknowledge and agree that we have the right to determine the value of the equivalent cash prize and collect any fees that may result from this process. And you do not object to the failure or inability to deliver the announced prize for any reason, and you accept our compensation for you by this method.

10.7 As for cash prizes, gift cards, or discount coupons, we will provide them within 24 hours after announcing the winner, and in the case of a cash prize, we will deposit it in the user’s wallet within the site.

10.8 Any prize or reward won through Instant Win, we will provide it within 48 hours after purchasing the ticket, and if the prize is cash, we will deposit it in the user’s wallet within the site.

10.9 We disclaim our responsibility towards you and any party in the event of any delay in delivering the prizes for reasons that could be out our control, or for reasons that may lead to your inability to collect the prize on time, for example but not limited to (providing us with an incorrect email and being unable to receive discount coupons Which we sent to you via email, providing us with an inaccurate or wrong shipping or receiving address, or not being present at the receiving location), we do not provide any guarantee regarding of delivery time accuracy and prizes receiving.

10.10 If you want to get more benefit as much as possible from your participations and activities on the site, you should go to the Everyone is Winners page, and there you will learn about ways to earn some money through your participations and activities, as will as you will find specific terms which not replace any of the terms on this agreement.

11. Currency Switcher

11.1 The main purpose of the currency switcher is to display and provide currency value appropriately to each user, Other than what is displayed or promoted. We are not responsible for any fees, exchange rate differences or any losses that may result from your inappropriate use of the currency switcher.

11.2 The main currency on the site is the British pound (GBP). Using the currency switcher, you can find out the value of (products, services, raffle participation) in currencies (US dollar, Euro). You can also make payment using any of these currencies.

11.3 You can pay the value of filling your wallet balance in any of the previous currencies, but you must know that what you buy while using the Top Up process is a fixed value. This means that it does not matter whether the currency used is a British pound, Us dollar or Euro.The value you purchase will remain constant, even if you switch the currency later. To simplify the matter, this is an example and it is for clarification but not for generalization. (You filled your wallet balance by £10, now your balance is £10. After that, you switch the currency on the site to US dollars. Instead of changing the value in your balance according to the exchange rate difference, your balance will remain and be displayed to you as $10).

** Note: This is a general case, and is not related to the process of filling the wallet balance using the Top Up method. This is the nature of the wallet’s work, and therefore we advise against using the currency switcher for purposes that would cause you any losses.

11.4 You acknowledge and agree that you are the only one responsible for your use of the currency switcher and that you agree and are satisfied and do not object to the nature of the wallet’s work.

11.5 We are not responsible for any losses or commissions that may be deducted from you in the event of your inappropriate use of the currency switcher.

12. withdrawing

12.1 Money or cash prizes are withdrawn from the site by creating a withdrawal request on the wallet page.

12.2 You must provide us with your bank account details while submitting the request.

12.3 Funds that you have the right to request withdrawal

  • Cash prizes collected from competitions.
  • Your own cash balance in the wallet, which was obtained through deposits using the Top Up method.
  • Any referral commission collected by inviting a new user to the site.
  • Note: “You will not be able to request the withdrawal of the referral commission until the new user you referred has made at least one purchase”.
  • Cases of cash compensation mentioned in Clause 10.6.

12.4 You have the right to withdraw your funds from your wallet on the site as described in Clause 12.3 except

  • Registration bonus.
  • Cashback commissions.
  • Money transferred to you by a user. 
  • Commissions that we deposit manually into your wallet.
  • Note: “You can use your balance earned by any of these commissions only for purchases on the site”.

12.5 Some types of coupons may allow you to fill your wallet balance. In this case, when you purchase one of these coupons or obtain it as a prize or reward, you will be provided with a file via E-mail indicating whether you can request a withdrawal of that money or not.

12.6 If you request to withdraw funds from your wallet, and while we are processing your request, if the request includes an unauthorized withdrawal of funds, then it may be one of the following two:

  • We may reject the withdrawal request and return back the balance to your wallet.
  • We may process only the funds allowed to be withdrawn, and then we will deposit the funds that were not processed back into your wallet.

12.7 The funds authorized for withdrawal are recognized based on the relative difference, This means actually that you are using the balance at percentage rates equivalent to the rate of both authorized and unauthorized funds in your wallet.

For example but not limited to: [you top up your wallet with £20, get a £5 bonus, and then you pay £7 for a purchase, in this case your fund is £25 and the percentage rate of authorized funds is ( 20/25 * 100  =  80% ), which means that you used ( £7 * 80%  =  £5.6 ) of the authorized funds for withdrawal].

12.8 in order to request withdrawal you must to make at least one purchase by the amount topped up, otherwise we shall reject your request according to the fraud cases represented by using the "top-up bonus" offer to obtain the bonus and then making a withdrawal. In such cases we will return the balance to your wallet.

12.9 It is not allowed to try the wallet top-up process, This means and according to the case mentioned in Clause 12.8, if you insist on withdrawing your balance you will be obligated to additional fee of £5.

13. fees

Wallet Top Up : 0%, "Free of charge".

sending money : 0%, "Free of charge". 

Wallet funds withdrawal in GBP : £1 + 5%.

** Note : If you request to withdraw your funds by using another available currency we will ably extra fees according to currency exchange rate.

Return fees : In cases of acceptable returns and according to the return and refund policy, We will charge a fee of 7% for each operation.

** Note : Some transfers may be subject to third party processing fees. We disclaim any responsibility for this type of fees and the company shall be under no obligation to such fees.

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Grand Prize

The Grand Prize Competiton is your opportunity to get extra found and increase your budget, the adventure of participate to any competition will become more enjoyable
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